Frequently Asked Questions

  1. What if I start to feel worse or develop new symptoms?
  2. What if I feel lonely or need someone to talk to?
  3. If I live on campus and am in isolation, how do I get food?
  4. What if I need to do my laundry?
  5. What should I do with trash in the residence halls?
  6. I purchased football tickets. What happens to my ticket while I am in quarantine or isolation?
What if I start to feel worse or develop new symptoms?
  • Call University Health Services (UHS) at 574-631-7497. Staff clinicians are committed to ensuring you are scheduled for any additional testing or medical evaluation you may need. All students may call UHS for consultation 24 hours a day, seven days a week. After business hours, students will be able to speak to a nurse triage or set up a telehealth appointment with our third party service, TimelyCare.
  • In the event of an emergency you may call 911 and have an ambulance from SBFD dispatched at your own expense. You may also contact NDPD dispatch at 574-631-5555 and have NDFD dispatched for an assessment.
What if I feel lonely or need someone to talk to?

Being in isolation is a challenging experience. It’s okay if you feel lonely or are struggling. Please know that you are not alone. People across campus are ready to assist you and to remind you that we are here for you. If you are on campus, call your rector, assistant rector, or a member of hall staff who is on-duty. All students may also contact the University Counseling Center (UCC) at 574-631-7336 or a staff member in Campus Ministry at 574-631-7800.

If I live on campus and am in isolation, how do I get food?

On-campus students who test positive for COVID-19 will be required to isolate in their assigned rooms for five days, leaving only to retrieve meals from the dining halls or other designated facilities on campus. Grab and Go meals are available Monday through Friday from 10 a.m. to 4:30 p.m. Students in isolation may also use the University’s Sick Meals policy for carryout meals during dining hall hours of operation. A face covering must be worn outside of the room.

What if I need to do my laundry?

The duration of the isolation period will be brief, typically only five days. As such, on-campus students will be expected to avoid the residence hall laundry facilities and remain in their rooms during this time.

What should I do with trash in the residence halls?

Trash disposal will be conducted as usual. However, students will be required to wear a face covering when disposing of their trash outside of the residence hall.

I purchased football tickets. What happens to my ticket while I am in quarantine or isolation?

In an effort to ensure your well-being during your time in quarantine and isolation and the safety of our shared community, we request that you refrain from attending that week’s game, unless your time in quarantine or isolation comes to an end on Saturday morning. If you will still be in quarantine or isolation on Saturday afternoon and, therefore, unable to attend the game, the Notre Dame Ticket Office will automatically refund a prorated amount for the price of this weekend’s unused game ticket. Please note that the refund will be applied to the credit card on file that was used for the season ticket purchase. We ask that you please allow up to two weeks for the refund to be processed. If you have any questions, please contact the ticket office by email at tickets@nd.edu.