Frequently Asked Questions

  1. What if I start to feel worse or develop new symptoms?
  2. What if I feel lonely or need someone to talk to?
  3. I have an appointment at the testing center for initial or follow-up testing and need a ride, who do I call?
  4. I’m in quarantine/isolation, how do I get food?
  5. What if I don’t get my food?
  6. What if I want something different than what’s being delivered?
  7. Depending on my type of housing and test results, what quarantine & Isolation paths will I need to review?
  8. What if I’m missing something in my quarantine space?
  9. What if I need my laundry done?
  10. What should I do with trash?
  11. What should I do with my keys once my quarantine/isolation period is over?
  12. What should I do with the linens that were provided to me?
  13. Who should I call if I have any problems with maintenance issues with my quarantine/isolation unit?
  14. I purchased football tickets. What happens to my ticket while I am in Quarantine or Isolation?
What if I start to feel worse or develop new symptoms?
  • Call University Health Services at 574-631-7497. Our clinicians are committed to ensuring you are scheduled for any additional testing or medical evaluation you may need.  All students may call UHS for consultation 24 hours a day, seven days a week. After business hours, students will be able to speak to a nurse triage or set up a telehealth appointment with our third party service, TimelyCare.
  • In the event of an emergency you may call 911 and have an ambulance from SBFD dispatched at your own expense. You may also contact NDPD dispatch at 574-631-5555 and have NDFD dispatched for an assessment.
What if I feel lonely or need someone to talk to?

Being in isolation or quarantine is a challenging experience. It’s okay if you feel lonely or are struggling with this. Please know that you are not alone. People across campus are ready to assist you and to remind you that we are here for you. While you are in isolation or quarantine you will hear regularly from the CRU Hotline staff. You may also hear from Campus Ministry or your hall staff to see how you are doing. Residential Life has a Rector or AR Hall Staff On-Duty available for Q/I guests by calling 574-634-4007. If you are interested in speaking with someone at the University Counseling Center directly at 574-631-7336.

Review our guide for Staying Mentally Well in Quaratine and Isolation.

I have an appointment at the testing center for initial or follow-up testing and need a ride, who do I call?

If you are close to campus and are able to walk, it will be your quickest option.  Otherwise, please call NDPD at 574-631-5555 and ask them to arrange for a transport driver to come and get you from your quarantine/isolation space and take you to your appointment. Please give them your name, phone number, and location. Please allow at least 20 minutes for a driver to arrive.

I’m in quarantine/isolation, how do I get food?
  • You should have received a Grubhub coupon or two to go to get you through your first day. Did you scan the QR Code to register your food preferences?  If so, you’re all set! Just because you’ve been moved, temporarily, to alternate housing, doesn’t mean we’ve forgotten about you! When you were questioned about food allergies, it was because we are setting you up with Campus Dining for food and snack delivery. 
  • Campus Dining will deliver food to your facility twice a day. Breakfast will consist of a hot meal and a bag with water, snacks, and lunch and that is typically delivered between the hours of 7:30 am - 9 am. The second delivery will be a hot dinner typically delivered between 5:30 - 7:00 pm.
What if I don’t get my food?

If you have not already done so, fill out the meal survey.

If you are moved into your quarantine space after 7:00pm, food delivery will happen by 9:00 am the following morning. If food is not delivered, please call Campus Dining between 9:00 a.m. and 5:00 p.m. Monday-Friday at 574-632-6177 or cell 574-514-1095.

What if I want something different than what’s being delivered?

Instacart provides grocery delivery in our area. If you’re just looking for meal delivery rather than groceries, Doordash, Grubhub, UberEats, and DineIn will deliver to you.

Depending on my type of housing and test results, what quarantine & Isolation paths will I need to review?

The site will continue to be updated with additional information as often as possible.

What if I’m missing something in my quarantine space?
  • If you are missing linens or toiletry items, please call the Building Services between 9:00 a.m. - 5:00 p.m. Monday-Friday and 11:00 a.m .- 1:00 p.m. on weekends at (574) 631-5615 (this is not for extra items).
  • If you are missing academic or necessary personal items, call Hall Staff On-Duty at 574-634-4007
  • Please give them your name, your quarantine/isolation address, phone number, and explain to them what you need. Out of respect for our partners, students will only be allowed one delivery request at the beginning of your stay. There are no deliveries after 5:00 p.m.
What if I need my laundry done?
If you are not living in a space with laundry facilities, please reach out to St. Michael’s Laundry at (574) 631-7802 or smckaskle@nd.edu.
What should I do with trash?

Please place bundled trash outside your room door for daily collection.

What should I do with my keys once my quarantine/isolation period is over?

Please leave your key on the kitchen counter or in a visible space when you leave. 

What should I do with the linens that were provided to me?

There should be a laundry bag provided, please place all linens into the laundry bag and place that bag in the kitchen to be retrieved.

Who should I call if I have any problems with maintenance issues with my quarantine/isolation unit?

For maintenance issues, please call:

  • 574-631-0500 if located at Fischer Graduate Residences
  • 574-252-1359 if located at The Landings at Notre Dame
I purchased football tickets. What happens to my ticket while I am in Quarantine or Isolation?

In an effort to ensure your wellbeing during your time in quarantine/isolation and the safety of our shared community we request that you refrain from attending this week’s game, unless your time in quarantine or isolation comes to an end on Saturday morning and you are officially released by the COVID Response Unit or University Health Services. If you will still be in quarantine or isolation on Saturday afternoon and, therefore, unable to attend the game, the Notre Dame Ticket Office will automatically refund a prorated amount for the price of this weekend’s unused game ticket. Please note that the refund will be applied to the credit card on file that was used for the season ticket purchase. We ask that you please allow up to two weeks for the refund to be processed. If you have any questions, please contact the ticket office by email at tickets@nd.edu.